"Broken Promises"

A review of The Gas Superstore by J Astill written on Wednesday 27th of April 2016

The very top line of “The Gas Superstore” web site reads “Next day delivery Deadline” with a digital clock readout counting down to 18:00 of that day. On the morning of 8th April I had phoned them to enquire upon ordering a Neff fridge and freezer as to the absolute certainty of ensuring delivery between the dates 20th – 22nd April: ‘any one sir, we can deliver on any of those dates; I was told. They assured me there would be no problem acquiring or delivering my Neff fridge and freezer on my elected date 22nd April so I was not expecting their advertised “next day delivery” but 14 days down the line, I’d made it clear the delivery was imperative as on Monday 25th April a major face lift would begin in our kitchen and the items would have to be there to be fitted into integral units. I was assured this would not be a problem and they would have had at the very least 2 more Neff deliveries by then. On the morning of the 22nd April I was curious to find I'd received no text, email or phone call from “The Gas Superstore” informing me of an imminent delivery. So I phoned them, I was informed they did not have the freezer it would have to be ordered and neither did the Neff warehouse, they had not informed me of this either, I was asked if I was sure I had ordered them to which I replied I have an invoice a date and you took the money 2 weeks ago, so after I tired of childish excuses I put the phone down. I cancelled my order with “The Gas Superstore” after being informed by 2 other suppliers that the Neff warehouse “did” have them in stock. I did manage to get a delivery within just 24 hrs after checking in Which? Magazine for reliable traders. It cost about £100 more but cheaper goods are meaningless if you can’t fulfill the agreed contract, I could have got them from anywhere within 7 – 10 days, needless to say I have no reason to recommend The Gas Superstore to anyone and apart from my invoice on the 8th April I’ve received no communication from them what so ever and certainly no apology..

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