"Poor Service, Un-professional"

A review of Chakra by Nikki written on Thursday 15th of August 2013

Being a therapist myself (Although not practising at the moment) and Elemis trained I know what service you should be receiving as I have only ever worked in 5* resorts..... I really don't think a small salon should be any less accommodating, after all you are paying for a service and Elemis is one of the top exclusive product ranges.... I didn't even get as far as booking the treatments I wanted after being spoken to so rudely by the receptionist who did not understand the treatments available and actually just read back to me what was written on the treatment menu in a very mono tone voice in response to my questions. She was extremely unhelpful and unwilling to tailor any of the treatments to suit my needs. She was very abrubt despite my friend I looking to spend a large amount on treatments for a girly pamper session.... I feel extremely disappointed with the customer care I received. As a client you are looking for some 'me' time for whatever reason and need confidence from the first point of contact with a salon or spa, You want to feel like you are going to be looked after and be able to relax, thats what you are paying for.... This is not the case with Chakra's. With such a poor receptionist I don't hold much hope for the therapists.... Such a shame I love Elemis products aswell....

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