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"Refused to continue treatment"

A review of City Orthodontics by Huseen written on Thursday 22nd of November 2018

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My daughter 16 years missed couple of appointments due to school and the unconvint time the appointment given. She had three times her braces broke and got blamed as been her fault and the first time it broke when was fitted within 4 hours which the orthodontist took the blame but still imputes on the system as my child being the wrong. Now I have unhappy child refused treatment and been told she has to stop and remove the braces as we are costing her more money to repair each time it breaks. What a joke i thought the NHS pays this service and I do not understand how u stop treatment in the middle her teeth is messed up cuz of the braces not her front teeth all pushed out. I’m very stressed don’t know who to complain to when I asked the orthodontist relaid I’m the owner and I hear u complain and my answer is the same will not continue the service she’s been very rude and the staff started shouting at me that they loosing money and wasting there time they don’t even pick there phone and very very rude and I’m surprised NHS not investingating what damage they causing to kids..

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