"The non - automated banking service"

A review of Barclays Bank PLC by Francis Baker written on Thursday 17th of December 2020

The so-called automated Banking Service is completely unfit for purpose. It refuses to make payment to people I have previously paid and will no longer add anybody to the list even after I have made payments by speaking to a real person. It is impossible to continue like this. In my view, this lack of service is a device to force unwilling customers into banking online, something I will not do. Francis Baker.

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