"One hour yet again waiting for the phone to be andu"

A review of Severn Surgery by Amanda gibbs written on Friday 30th of June 2023

My mother is 94 , I had a text to say she needs a blood pressure reading sent to a link on the text!

It took 1 hour for the phone to be answered, and then I was asked if I had a blood pressure monitor! No I don’t , was asked if I could buy one , no I can’t, I told the person on reception that I do not live near my mother and she is house bound , would it be possible to get someone from the surgery to take her blood pressure? As she literally lives across the road , the answer was no we don’t send nurses to house bound people for blood pressure!

I was then asked does she have a carer, I replied yes she has a carer for one hour a day , well could they do it ? No we don’t have a blood pressure monitor! And if we did how would she send on the readings, I was told I would have to send her the link at the bottom of the text!

I thought blood pressure had to be taken at least 5 days so that an average can be worked out!

So this conversation was buy a blood pressure monitor, get the carer to do it ! Get the link sent ! Oh boy no wonder the surgery has inadequate, where is the help for the old people , there isn’t any here. This is yet another complaint I have had to write in . I do understand that everyone is under pressure at the moment , but use a bit of common sense , more staff to answer phones and more help for the elderly who are house bound ..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Severn Surgery, and are merely third party opinions. Leicester.co.uk accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.